That is kind of my point they are claiming it is not an issue they hear about often which is clearly not true. Waking up this morning I noticed my Roku tcl tv was dim to the point of a black screen. If the screen remains black, check whether it provides a slight glow when the room is dark. It is an all-purpose screen that you can use as a TV, a computer monitor or a gaming screen . To troubleshoot, try Unplugging the cable box/DVR, wait for about 10 seconds, then plug it back in. 55 inch. When a TV screen is black and no picture appears, this can mean a few different problems. The Roku remote is a familiar sight to anyone who's used a Roku TV, whether it's from Element or another brand. This is a 65" Element Roku TV. I cannot get anyone on the phone due to the situation. If you find the connection to drop fr… If you are still experiencing an issue, we would suggest contacting TCL to see what options or suggestions they can provide. The TCL Roku TV is a smart TV with a simple, intuitive interface and built-in ability to watch live TV with an antenna, access connected devices like a cable set-top box or game console, and stream content over the internet through different streaming channels (more popularly referred to as apps) that can be added via the Roku Channel Store. Watch a few movies and LOVED IT. 50 inch. easy ways to fix LED TV has sound but no picture repair, watch this TV repair service troubleshooting guide. Costs $507 after tax at target. I submitted the problem on the roku website with a copy of my receipt, they say expect a response within 48 hours. All four have had the issue. To troubleshoot, try Unplugging the cable box/DVR, wait for about 10 seconds, then plug it back in. I just plugged them back in. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. I also have a couple of AppleTV boxes. It sounds like you may be experiencing an issue with the TV's backlight or a similar hardware issue. if you check on line this is a huge issue..  Bc of the loss of my roku tv i no longer use the platform and frankly i am hesitant to purchase another roku tv bc clearly they are not ensuring that manufactures that lhey license to are quality products with proper support    I get that they are not  at fault for the bad tv but they are in a position of influence and should  insist on certain standards  like say the tv sets should  with normal use last longer than a year or 2 yrs. If Picture mode is set to Cinema or Custom, the screen may become dark. Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS. Then I started to watch a TV series, and a few minutes in the show, the screen went BLACK (not blue) and the remote did not respond, and the status light did a double blink (which repeated continuously). Purchased in 2019. Choose from contactless Same Day Delivery, Drive Up and more. 70 inch or more. I was wondering if your tv problem is fixed by now since I have the same exact problem with mine. At its price point, this TV is one of the most affordable 32 Inch Screens you will find. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. 65 inch. I've went into the settings and tried to fix it that way and I also did a reset with the button on the side and it didnt work. We unplugged and plugged back in … If that works, it's most likely not a problem with your TV, but rather the device that's sending the programming your TV is showing. A TV For every room, in every home. ELEMENT FIRE TV-Model [EL4KAMZ5517 EL4KAMZ5517T] Spec Sheet ELEMENT FIRE TV Model- [EL4KAMZ5017 EL4KAMZ5017T] Spec Sheet ELEMENT FIRE TV MODEL- [EL4KAMZ4317 EL4KAMZ4317T] Spec Sheet Type of Cables compatible with ELEMENT FIRE TVs Element Electronics provides high-quality consumers electronics that are accessible to everyone. With the Element Roku TV set in Movie mode under the Brighter backlight setting, it displays a peak brightness of 201.77cd/m2 and a black level of 0.06cd/m2 for a modest 3,363… 2. I have 4 Roku’s. The last one was also a (Roku) I got it through Amazon so will have to send it back and be without a tv again to get it fixed or replaced. If Picture mode is set to Cinema or Custom, the screen may become dark. With thousands of available channels to choose from. When i unplug it and turn it on it will go normal to the roku screen for a few and act normal then go to the home screen and go dark. As @Tivoburkee mentioned, have you tried contacting TCL support yet to inquire further? If the screen is still dark after the picture quality mode is changed, change the setting Backlight, Picture, Brightness and adjust the brightness to your taste. More than a smart TV—a better TV. As often happens with new devices, you may have some difficulty getting the remote to connect, or have issues with the connection dropping. Just curious if others have experienced this issue. Element. A TV For every room, in every home. 2. Slide the battery cover off, pop a battery out and back in and the remote works fine. Each Roku TV manufacturer provides direct support for their products running the Roku OS. Suggestion to fix Live TV channel navigation, Problem With Live TV Over the Air - Channel 10.1 redirecting to 10.3. I can not send any commands to the Roku. A recent firmware update could have caused the issue. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. Please contact your TV's manufacturer directly to report this issue and request additional support. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. ... For many years I was a confirmed Roku users. Looking at the spec for your model it does not appear to have casting hardware built into like a Samsung frequently does. I'd suggest starting there to see what options or suggestions they can provide. from what i gathered from reading about the issue and watching lot of people offering solutions, the TV sometomes just needs "shaking" (not literal) and some TLC. One Roku Express, two Roku Streaming Sticks and one Roku Ultra. I purchased it at Nebraska furniture in Dallas, Tx area. Solved: Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. Asking $150 obo I found 96 complaints about this TV on BBB website. Especially when I found out there was a settings menu and you can set it to 16x9! I've factory reset it did no good. Partially Dim Backlight at Top Portion of Screen - Element 65' Roku TV Element 65” Roku Smart TV E4ST6519RKU I picked up this TV from a friend. Roku provides the simplest way to stream entertainment to your TV. If your television suffers from a distorted picture, weird colors, or the dreaded "soap opera effect," these simple fixes can help improve your picture. before buying anything or taking it … @Kaivika Thanks for the note here. This Tv is only 4 months old. Anyway, Sony goes on to offer several tips if your set’s picture appears too dark and here they are: 1. One such TV is the Element ELST3216H 32″ 720p Smart LED TV. I'm seriously pissed as this is my fourth tv in like a month due to problems every time. 65 inch. Shop for roku smart tv online at Target. I did some research and it would be around $100-$200 fix at a electronic repair shop. I hope these info will … More than a smart TV—a better TV. 60 inch. Before any troubleshooting, a pair of fresh batteries is definitely recommended. Learn more about using your Roku TV, locate help resources, and share your experience. Resetting your cable box can help resolve a half screen dark problem. For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. So I got my Roku today! 55 inch. 4.4 out of 5 stars with 135 reviews. Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. If  there is anything wrong with TCL tv, you either take it up with  the place you purchased it, or with TCL. There is just no way a quality tv with normal wear and tear should fail so often for  the same reason - led backlights. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Element TV’s are usually lower price points and therefor lacking in features. Even better for someone with the ability to fix it themselves. Looking at the spec for your model it does not appear to have casting hardware built into like a Samsung frequently does. Learn more about using your Roku TV, locate help resources, and share your experience. Shady#TCL55s405. Bought my TV in 2016 it's nice but last year I noticed it was flashing black screen then go to normal and now it's just gone a shade of black. On your terms. Potential solutions: The first, and most obvious, thing to do is to make sure that the batteries in the remote aren’t dead. ELEMENT FIRE TV-Model [EL4KAMZ5517 EL4KAMZ5517T] Spec Sheet ELEMENT FIRE TV Model- [EL4KAMZ5017 EL4KAMZ5017T] Spec Sheet ELEMENT FIRE TV MODEL- [EL4KAMZ4317 EL4KAMZ4317T] Spec Sheet Type of Cables compatible with ELEMENT FIRE TVs -Reset ALL components by unplugging them for 5 minutes including the TV. Each Roku TV manufacturer provides direct support for their products running the Roku OS. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Roku? At its price point, this TV is one of the most affordable 32 Inch Screens you will find. We turned it off and went to bed and this morning we turned it on and the screen is working but it is so dark you almost cant see anything. Needs to be fixed. I purchased a Samsung tv and although I miss Roku platform  the entire experience with TCL TV has left me uninclined to purchase a roku tv or device as a matter of principle. I have the same problem, changed out tCon angel and power panel. 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