USPS tracking is not good enough for seller protection,as it does not show it has been delivered to the buyer ,just the country,no good . But if she files a case of item not received,then you should direct Paypal or Ebay to Royal mail site,not USPS. I told them that despite the tracking info saying the item had been delivered my customer had apparently not received his parcel. But sometimes, USPS does not show the latest tracking update on the customer’s packages. 1,261. I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. I was home all day. Package marked delivered but customer claims to have never received by WoolandPetal. I ordered and Apple watch on sale and it was sent by Fedex. Yes, they should do it themselves, not you. Bladenoobie1. USPS customer service is terrible. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. When I asked what resolution would they give me, they said they will advise the delivery guy to not do that again. Received 4 poly-packages which were rubberbanded. They told her the package could of been delivered somewhere else by accident and the package was not … I filed a claim, included a screenshot of the customer's message informing me of the stolen package, and my claim was approved 2 days later. Neither did either of my neighbours. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. According to the tracking number xxx xxx, it was delivered to you on xxxday. I checked with my family to see if they took it but they havent. Re: Item not received- tracking says delivered You can have your opinion, but sellers are not responsible for a secure location for delivery. She has been really understanding and is communicating really well with me so I guess I … If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service. I DID receive two other items on the same day, that I bought from other ebay sellers. File a claim. Claims for damaged items are usually processed more quickly than lost mail claims. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : Yes, I am new to this but I will take your advise and send her a new one and forget about it. I've googled and googled options, but I havent found anything useful. You can also check Claim History in your USPS.com account for updates. Re: Item not received, tracking shows "Delivered" is the payment under $750,if so,no signature needed to get seller protection,seller just have to show delivered to your zipcode. Well I was at work and there is not Catchman. I shipped out a couple items with USPS tracking first class to a repeat customer of mines on eBay and now he's saying he never received it when the tracking clearly shows that it was delivered to him and it matches his zip code. Registered Buyer ‎03 ... if the tracking shows delivered they won't pay out. No note was left or second attempt. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Marked as delivered by the post office many times does NOT mean itr has been physically delivered, just that it has been scanned as its loaded into the truck, it may show up in a few days, or it could have been left with a family member. the Ship-To: address that you receive with the payment). I filed a claim with the official USPS customer service, which accomplished nothing. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. But the refund is not provided for every mail class. As noted above, if she does file an Item Not Received dispute, you respond by uploading your tracking number where indicated within the dispute console, assuming that it does show a Delivered status in the buyer's City and ZIP (i.e. So far, I've had one customer whose order was stolen. Any thoughts? ask you postman or local post office,it may be too late. USPS usually sends claim decisions within 5-10 days. She wants us to either refund her or to ship her the items again. At first, you may not know if the item is stolen or simply lost. I purchased an item ($215) and paid with Goods and Services. He claims he never received it. This is a first for me where a buyer claims that no package was delivered but USPS has delivery confirmation for 7/14 at 4:50pm. So I did the right things sent it to my work. And all I received was a call from Post Office manager saying package was delivered. It was sent priority mail and tracking states delivered 2 days ago. Today I received an e-mail from a customer saying that her package never arrived. So, I watched the mail person delivery my packages to my front door today. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : I agree that you shouldn't always assume, but when the customers wants a smaller size than she order it just seems suspicious that's all. Claim processing times depend on whether an item is damaged or lost. Hello, USPS says my package was delivered, but nothing was in my mail box and I do not have a PO box. Waited and watched him walk away before opening my door. There is no real reason for you to offer a refund. The item was tracked by Royal Mail, but not signed for. Mail item has not arrived by the expected date. I filed a claim. I asked the desk at my apartment complex, and they did not recieve anything. If you want better tracking, then use UPS. Completely out of our control and my mission was to package and ship it. I checked the tracking and it showed his item was delivered over a week ago. I never heard back from them. Although it won’t truly help, you may take some comfort in knowing that you’re not alone. I contacted USPS several times about this and they explained that the customer is the one that needs to file the claim, since on the sellers end, it shows that they Delivered the item. If I don't sent it, he is threatening a chargeback on his credit card. I told her to go to post office and inquire. The item in question is activated charcoal, bought from blkdiamond. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. The tracking said it was delivered to their home in Los Angeles and they contacted me 4 days later saying it wasn't there. Hi customer contacted me and said she has not received her 35.00 item I sold. Jul 20, 2012. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. The mailman puts the package in a locker, and then puts the key in your mailbox. I was in at the time of delivery but didn't receive anything. Because that’s how USPS does it. I check my email and it said it was delivered and signed for by Catchman. We ship through USPS, and the tracking number said that it was delivered though. No sign of it. USPS tracking says delivered, but not packaged received??? Detailed Results: Bullet Delivered, May 21, 2010, 8:58 am, SEATTLE, WA 98115 Bullet Out for Delivery or Available at PO Box, May 21, 2010, 8:55 am, … The USPS tracking info says it was delivered, but I never got it. I messaged with seller and they just seem disinterested or uncaring. They said they would investigate and get back to me in 48hrs saying that their courier could've made a mistake. If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service 1-800-ASK-USPS. If an item is lost - Contact the mailer and ask them to track the item or file a claim. They should contact their local PO. I called USPS and they confirmed delivery over the phone as well as looking up the mail carrier GPS information that showed the mail carrier was at … Yet it STILL happens. I still call usps to start a claim though Aug 30, 2014 #16. What I found interesting was that it was "Out for Delivery", at 8:55 AM, then it says it was delivered at 8:58 AM. They never resolved the issue. Track status shows as Delivered. If there was a delivery error, someone out of that PO made it. He wants me to send a replacement package because it is "my responsibility to get the package there". However, I honestly did not get the package. They have always refunded their item costs and shipping. USPS gives its customers a tracking number, and with the same tracking number, they can get to know about the status of their package anytime. I checked and it showed it was delivered the 8th but I havent received. It usually gets delivered the next day. Then, if your tracking shows your item as “delivered”, but you haven’t received it, you’re going to be frustrated. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. Royal mail shows more,but I dont know if it is good enough,as WIGAN PDO is not her address. She said she had checked with her building manager, and surrounding apartment buildings, but it was nowhere to be found. I live in an apartment complex that has lockers for packages. That's a whole week. Buyer sent me an e-mail claiming he had not received his package. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a refund. I dont know what to do. 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