In October 1994, Donald E. Brown founded Interactive Intelligence in Indianapolis, Indiana. Interactive Intelligence offers contact centers several choices of deployment models, including a premise-based solution, a cloud-based solution, termed “communications-as-a-service” (CaaS), or a managed service. Interactive Intelligence also offers scalable server virtualization architecture that provides dedicated servers for increased reliability, security and control. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. Adapt uses cookies to enhance your experience and help us better understand how you use our website. By continuing to browse or closing this banner, you indicate your agreement. Complete the form and we'll be in touch right away. How can we help? With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve. Choose business IT software and services with confidence. REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. Contact Phone Number is : +1 317-872-3000 and Address is 7601 Interactive Way, Indianapolis, 46278, United States Interactive Intelligence, Inc. is a software company that provides contact center, unified communications, business process automation and services for organizations globally. Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io It allows me to get information on potential clients from various sources, Blog | [16], In December 2015, the company acquired Customer 360, based in Mumbai, for around $10 million. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. An interactive CDC map shows how the COVID-19 vaccine rollout is going in your state — and how far the US lags behind its goal Susie Neilson 2020-12-31T23:22:29Z With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. FAQ | Pricing By 1997, the company was the first to market an all-in-one customer engagement software suite. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS [23] It hosted an annual gala and silent auction as part of its fundraising activities. Correspondence address. Actionable intelligence. Genesys acquired Interactive Intelligence in December 2016. Since it is a novel way of combining existing concepts, now is the best time to get involved in the movement! These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. Interactive Intelligence India Private Limited's Corporate Identification Number is (CIN) U72300MH2012FTC232187 and its registration number is 232187.Its Email address is ajit.shah@mazars.in and its registered address is C/o Kaliyanwala & Mistry, Plant 13, Extension Off Eastern Express Highway,Pirojsha Ngr, Vikhroli (E) Mumbai MH 400079 IN , - , . Unrivaled clarity. Craft a custom call center with apps and integrations. Scholarship Program Blog INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE … Interactive Intelligence has focused on an on-premises contact center product, but has recently pushed its PureCloud product suite, which includes a cloud contact center. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. FREE TRIAL Interactive Intelligence's official website is. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. [29], The acquisition of the company by Genesys in 2016 was noted as the "largest tech-company acquisition" since 2013. © 2020 All Rights Reserved. Prospector [28], In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. [24], The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,[25] Frost & Sullivan,[26] and Gartner. Fill the form and one of our experts will get back to you shortly. Terms of Use | Power your contact center with Genesys AI for personalized experiences at scale. Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, Genesys® powers 25 billion of the world’s best customer experiences each year. Products Through powerful analytics, we transform data into intelligence, in a fast and efficient manner, so that our clients can spend time on what matters most – running their organizations with confidence. Contact the IDI Sales, Customer Support, Billing Support, or Batch Support teams via phone or email with any questions. What is Interactive Intelligence's revenue? Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. What is Interactive Intelligence's industry? [2] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.[2][3][4]. How can we help? Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. Box 5031, 2600 GA Delft, The Netherlands. Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. Messaging. Contact Us. [17], In May 2016, the company sold Acrosoft to Hyland Software. Interactive Intelligence Inc. Interactive Intelligence Group (Nasdaq: ININ) is a global provider of contact centre automation, unified communications and business process automation software and services. Run your contact center with software that makes great customer experience easy. To learn more about the cookies we use, see our. This platform could be delivered as either a premises or hosted cloud computing offering. SLI Technologies Inc. What is Interactive Intelligence's official website? The foundation raised funds to promote technology education for youth in Indiana and outside the United States. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. search Toggle navigation. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD. [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. Seth Potter ICR, Inc. seth.potter@icrinc.com 646.277.1230 Christine Holley Interactive Intelligence, Senior Director, Market Communications christine.holley@inin.com 317.715.8220 For a Master of Science in Computer Science, Specialization in Interactive Intelligence (15 hours), students must select from the following: *The following is a complete look at the courses that may be selected to fulfill the Interactive Intelligence specialization, regardless of campus; only courses listed with bold titles are offered through the online program. Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. [5] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. Marketing Box 5031, 2600 GA Delft, The Netherlands. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Interactive Intelligence is headquartered in. [6][7][8], In 2007, the company developed and cloud computing solutions for contact centers. Choose business IT software and services with confidence. [18], In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. P.O. In addition to its software, the company provided add-on professional services, support, and education for its product line. [27], The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years. Privacy | The Company was founded by Dr. Donald E. Brown in year 1994. API Engage Integrations and apps. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io In 1995, Brown became the President and chief executive officer of the company. [9], In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. About [11][12], In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. Correspondence address. Sign In How many employees are working at Interactive Intelligence? [3] PureEngage is an omnichannel customer engagement for large organizations.[4]. Enter your corporate address and we'll get you set up. FREMONT, CA: Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Contact us to find out more. [10], In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. Interactive Intelligence Advances Cloud-Based Contact Center Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. Interactive Intelligence is in the industry of. Under the agreement, Interactive shareholders will receive $60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s … Complete the form and we'll be in touch right away. [15], In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Lead Builder Careers If you receive your Genesys solutions through a partner, please contact your … 6. inContact. Team Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. [1], In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading. Don't have an account or not sure? Interactive Intelligence is a growing area of interest for students, and a growing need for society. Interactive Intelligence, a global provider of software and cloud services for customer engagement, has received the Ventana Research 2015 Technology Innovation Award in the Contact … As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. Genesys acquired Interactive Intelligence in December 2016. P.O. Customer Testimonials PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [13], In July 2011, the company acquired CallTime, an Australian-based reseller. [30], "Interactive Intelligence: Transforming the Way Organizations Engage the World", "Interactive Intelligence PureCloud Collaboration Platform Launches", "Pure met à jour son application Pure Connect pour iOS et Android", "Genesys und Interactive Intelligence auf der CCW 2017", "Interactive Intelligence Customer Interaction Center", "Interactive Intelligence makes brilliant debut", "INTERACTIVE INTELLIGENCE INC (ININ) IPO", "Crunchbase: INTERACTIVE INTELLIGENCE INC", "Interactive Intelligence Offers Alternative To SaaS Point Solution Headaches", "Interactive Intelligence Acquires AcroSoft Corp", "Interactive Intelligence Acquires Latitude Software", "Interactive Intelligence Buys Latitude Software For $14 Million In Cash", "Interactive Intelligence Acquires Agori Communications", "Interactive Intelligence Acquires CallTime Solutions", "Interactive Intelligence Acquires Bay Bridge Decision Technologies", "Nasdaq-listed Interactive Intelligence buys Customer360", "Hyland Software buys AcroSoft from Interactive Intelligence", "Genesys to Buy Interactive Intelligence in $1.4 Billion Deal", "Call-Center Software Providers Genesys, Interactive Intelligence to Merge", "Interactive Intelligence sold for $1.4B", "Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company", "Interactive Intelligence creates charitable foundation", "Interactive Intelligence Foundation to Host Dinner-Auction Gala Fundraiser in Support of At-Risk Youth", "Contact Center Customers Rank Interactive Intelligence First in Unified Communications", "Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award", "Magic Quadrant for Contact Center Infrastructure, Worldwide", "Interactive Intelligence Named among World's Top 500 Software and Service Providers", "Forbes: America's 100 Best Small Companies", "CEO PERSPECTIVE: Defining tech's many facets", https://en.wikipedia.org/w/index.php?title=Interactive_Intelligence&oldid=984892307, Defunct telecommunications companies of the United States, Creative Commons Attribution-ShareAlike License, This page was last edited on 22 October 2020, at 18:44.