Plug the power cord back in. Any automation questions/discussions are welcome! If you need further assistance contact TP-Link Customer Support, TP-Link takes your privacy seriously. I have a Wink 2 Hub, Logitech Harmony hub, Nest thermostat, and 2 iDevice switches. Unplug Google Nest or Google Home. How to reconnect it? All rights reserved. Press J to jump to the feed. I've followed your instruction and all the commands were successful until I tried to turn the plug on and off. Step 3 Wait till the LED is blinking amber and green, then launch the Kasa App and click on Add device. I've followed your instruction and all the commands were successful until I tried to turn the plug on and off. Try rebooting your Kasa device and your Home. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. I am looking for some assistance with configuring Mac based … My lights stop working. 12 comments. I’ve been noticing my TP Link Kasa plugs dropping connection when using Alexa to turn them on or off. Google allows users to search the Web for images, news, products, video, and other content. If you are just changing the wireless network choose Don’t Reset my Device. Tap on "ENABLE TO USE", type in your Kasa account and password, and then click "Authorize". Step 4 tap Choose from Pre-configured Devices. Thanks for posting in our Google Home Community but sorry to hear that the Kasa outlet isn't working for you. Follow the instruction on the Kasa app to power on the HS100, wait for the Wi-Fi light blinking orange and green. Protect and monitor every area throughout your home with indoor cameras like the Kasa Cam and Kasa Smart Spot. Kasa Smart's expansive product catalog includes everything from plugs to lighting and security cameras to light switches. Mac based VLAN on T1500G-8T. If you're not already signed in with the Microsoft account associated with your copy of Office do that now. save. LEARN MORE. There are some others in the community reporting the same today. Plugs. Thanks, Bob Reinstall the Kasa app on your smart phone. To download the offline installer, go to www.office.com. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. This integration supports devices that are controllable with the KASA app. I get the following message. I have found I have a lot less issues with TP Link plugs since I gave them static IP addresses in my router. Glad i came here first before any more troubleshooting. If you’re trying to configure a TP-Link device on a Wifi without internet access, here’s how. But when I go to "schedule" in the app, it shows that is off line (but i can still turn it on). Echo devices might be grouped improperly, or there might be Wi-Fi issues. Smart Life App Devices. 4. Make sure the smart device is not connecting back to your home Wi-Fi network. (Be sure to reset the plug as well.) Most Wi-Fi smart devices connect to a cloud service to work, even when you use them with a hub. I get the following message. I accidentally deleted the Geeni app. Control your home appliances with the smart plug by simply giving voice commands to Amazon Alexa or Google Assistant. With Kasa Smart plugs have complete control of connected appliances from anywhere with the Kasa Smart app or use simple voice commands and your favorite voice assistant. Tap your device Settings . Leave it unplugged for ~1 minute. Download the offline installer from your account portal. Step 8: Choose a home and room for the smart device, then all have done. Smart Life App Plugs. Tell your voice assistant to turn on your living room lamp, have it schedule the coffee maker for the morning, even turn on your office fan when it gets too hot. The Alexa app shows all of my smart devices offline. Smart Life app and Tuya Smart Apps help you to make your home a smart home. Step 3 Wait till the LED is blinking amber and green, then launch the Kasa App and click on Add device. If you're signed in with a different account, sign out of that and then sign in again with the correct Microsoft account. *Note: Be aware that selecting RESET MY DEVICE will restore your camera to factory defaults, and will delete all activity and clips associated with your camera. All Kasa Smart products can be easily managed through the highly-rated Kasa Smart app and connected to your home's secured wireless network without the need for an extra router or hub. My Geeni bulb is acting like a regular bulb and in the Geeni app it says it is offline. All I do is toggle the "remote control" setting from on to off then back to on then the smart plug works just fine. Restarted the server. Step 2 Using a paperclip to press and hold the reset button for 5 seconds. There could be voice-recognition glitches or problems with your Amazon account setup. hope its fixed soon. Or, check to see if the device is compatible with the Kasa App. And you can see the linked device … Configuration Guide . # Discovery. It is possible to connect to devices on a different network, but these must be added manually by ipAddress. The device can’t connect to smart devices. Kasa Smart has you covered with everything from in-wall power outlets to outdoor plugs, easily control everything from your game room all the way to your patio. Check products and services for your region. By using our Services or clicking I agree, you agree to our use of cookies. Case 3. Cookies help us deliver our Services. Sensors, switches, cameras, locks, etc. {"error_code":-20571,"msg":"Device is offline"} The device works fine with the KASA app any clue? Try to unplug and plug the device back in. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. This can be done using the TP-Link provided mobile app Kasa. Tap “+” and “Add a Device ”, then click on “Smart plug” and choose an icon according to your model number. For better result, you are able to remove the device, restart the Geeni product and set up again. Step 6: Sign into your “KASA” account, then click on Authorize. Download the Kasa app to your phone. 3. Please turn it on for the best experience. Z-Wave devices tend to broadcast at a longer range, so you can place devices farther apart. The error goes away when I go to "Device" in the app. Be The First To Get Exclusive Deals & News. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. If the camera is still offline, you can factory reset your camera. There are a variety of household appliances and devices (televisions, microwaves, baby monitors, cordless phones) which could cause wireless interference. I will escalate your issue over to the Google Home team. (I have 2.4G, 5G and Comcast) I have my KASA on 2.4G) If you are on the correct network go to Kasa app and go to device settings for the item with the "offline" issue. For further details on TP-Link's privacy practices, see. 3. Which you pick is up to you, but they’re more similar than different. D) After 15 seconds power on the Modem (This allows all home devices to reconnect themselves) E) After 15 seconds power on the Router (This allows all home devices to reconnect themselves) F) After one minute power on the camera. Go through the wizard normally, and when you get to network selection, tell the device to connect to your “internal” network. Then click the "+" icon in upper right corner and select "Add Device". Open the Google Home app . Kasa Smart's expansive product catalog includes everything from plugs to lighting and security cameras to light switches. As you can see, all different vendors and they all work outside of Alexa. The smart plug is offline on Alexa. I've been using Home Assistant, Node-RED, and MQTT based devices and software for a year now. Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. How to fix this? A: None of our TP-Link Kasa smart device supports ZigBee or Z-Wave, and they do not support wired Ethernet and IPv6 connection neither. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Thanks, Bob I can still turn on my hs 110 smart plug with either the kasa app or google home. Step 4 tap Choose from Pre-configured Devices. Many of these troubleshooting steps overlap from one problem to another. I've created DHCP reservations for them, like you, and put them in my HA configuration manually. This is because an … If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. From indoors to the outdoors, Kasa Smart security cameras have your home covered. Hi. The device didn’t boot up correctly. Position your router a few feet away from these devices … I have a Wink 2 Hub, Logitech Harmony hub, Nest thermostat, and 2 iDevice switches. Currently there is no setting on Kasa APP allowing us to switch to a different wireless network directly, we suggest you apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one, and there will be little necessary to change settings on the Kasa APP or Kasa device. Besides, except for KC200 and KC120 which support both 2.4GHz and 5GHz band, all of the other smart devices support only2.4GHz Wi-Fi band. Step 1 With your camera plugged in, remove the back cover. I would try to control the bulbs with my iPhone but it would say the device was offline. (You may see a white screen for a few second while it links up) Step 7: Select a device, then click on Next. Posted by 5 days ago. Try to unplug and plug the device back in—the wireless connection may have been lost at some point during the day. # Thing Configuration. When using the skill, you need to specify by name which device to use. Devices can be auto discovered in the same local network as the openHAB application. Ask your Home device to sync devices. From Dimmers … A subreddit focused on automating your home, housework or household activity. All Kasa Smart products can be easily managed through the highly-rated Kasa Smart app and connected to your home's secured wireless network without the need for an extra router or hub. I also have that Denon AVR-x1500H A/V receiver, which can be controlled through HA. Copyright © 2021 TP-Link Corporation Limited. Add your Smart Plug on kasa app. How to enable Remote Control on a TP-Link Smart Home Device? share. Now what I found out was I had the Kasa app open on my iPad as well and it was controlling the bulbs. If so, connect back to the TP-Link Wi-Fi network. I created a config file listing all my devices and their IP addresses which are fixed by DHCP reservations. For better result, you are able to remove the device, restart the Geeni product and set up again. I reinstalled the app and logged in but now my lights are offline and I … If you are just changing the wireless network choose Don’t Reset my Device. Once I closed the iPad app the iPhone regained control of the bulbs and then Alexa was able to control the bulbs as well. Step 5 You will have an option Reset my Device or Don’t Reset my Device. Instead, use either Z-Wave or ZigBee devices. When on the screen where you join the smart device to the network. Mywifiext.net is a local IP to set up your router for Mac or iOS Devices. If your devices are offline, any operation will be prompted that something went wrong and go to Kasa for details. Our technical team will provide you with the best guidance about your device and resolve your issues within the short span of time. If the light do not blinking orange and green, please reset the HS100 as per UG/QIG. Unplug the power cord from your speaker or display. Try removing and reinstalling the device if you have not already. Check for interference from common household electronics. No Hub Required, the smart plug SP20 works with any Wifi router without the need for a separate hub or paid subscription service. My device is constantly showing offline. Tap on the round icon next to the devices and then you can see the corresponding options. Q14: Does Kasa smart device support ZigBee, Z-Wave, IPv6 or Ethernet connection? No idea otherwise than to try swearing at it. report. KC110 , KC115 , KC300S2 , KL60 , HS105 KIT , KP400 , HS100P3 , KP303 , KL60B , KL110 , KL130 , KP100 KIT , HS110 , LB120 , KC310 , HS100 KIT , LB200 , LB100 , HS110 KIT , KC100 , LB130 , KP100 , KC105 , KP200 , KL50 , KL110B , KL430 , KC120 , KL120 , KL430E , KL130B , HS220 , HS200 , HS210 KIT , KL50B , LB230 , KC310S2 , HS300 , KC200 , HS100 , KP105 , KC300 , HS103 , LB100 TKIT , LB110 , HS105 , HS107. Press question mark to learn the rest of the keyboard shortcuts. 3. 3. But if you want to connect to a different wireless network, you may change the wireless network by resetting your kasa device, and then follow the regular setup process. I have about 30 TP-Link Kasa devices in my house that I'm controlling with Home Assistant. 4. • Devices show offline when they are not. There are two ways to define this/these name(s): * Use the name(s) you set up already – these are shown in the TP-Link Kasa app and can be changed, or * Create an Alexa group, like Bedroom or Downstairs, and add the device to the group. Even keep an eye on what's going on around the exterior of your home with the Kasa Cam Outdoor or Kasa Smart Wire-Free Camera, which can be placed anywhere you want. Then tap “TP-Link Kasa”. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display. By completing this form you confirm that you understand and agree to our Privacy Policy. Select "Kasa Smart" and tap on "Continue". Now all my devices show up but some are showing offline. {"error_code":-20571,"msg":"Device is offline"} The device works fine with the KASA app any clue? no go with the Echo dot. New comments cannot be posted and votes cannot be cast, More posts from the homeautomation community. At the top right, tap More Reboot. I've been using Home Assistant, Node-RED, and MQTT based devices and software for a year now. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management, *Note: All Kasa devices require and only work with the Kasa for Mobile App. I can operate them via Kasa app or SmartThings. They’re linked to Alexa using the gastly new SmartThings Alexa skill and figured it was just related to that integration. hide. I also have that Denon AVR-x1500H A/V receiver, which can be controlled through HA. Now all my devices show up but some are showing offline. Perform a factory default on the smart device and repeat the process. I know that the HS220 and devices offline are documented problems, however I have concluded that this software is not for me. ... Rebooted the echo, rebooted router, and it works fine in the Kasa app. The following devices are known to work with this component. Connect Kasa device to Amazon Alexa: 1. Step 5 You will have an option Reset my Device or Don’t Reset my Device. Why is this happening and how can I stop it so it will stop conflict when I want to set the time the smart plug turns on? 2. I can use the Harmony app, control my lights with the Wink app, adjust the Nest with the app, and even turn the iDevices on and off using the app and Siri. With the guidance of mywifiext net, you can quickly set up your wifi extender for mac.It is the way to set up your ios devices and log in to your extender setting. If you need further assistance contact TP-Link Customer Support here. I can operate them via Kasa app or SmartThings. 4. The Alexa app shows all of my smart devices offline. I don't have any smart bulbs (KL130), but I do have one HS220. Case 2. Your browser does not support JavaScript. It is not possible to connect to devices on a different network using deviceId as configuration. Plugs are type switch when autodiscovery has been disabled. A Single Tap Is All It Takes . For Kasa devices with adjustable brightness and color, you can also adjust the brightness and color. Integration supports devices that are controllable with the best guidance about your device settings everything! Amazon Alexa app shows all of my smart devices your camera plugged in, the! App and Tuya smart Apps help you to make your home, housework or activity... Further assistance contact TP-Link Customer Support, TP-Link takes your privacy seriously 8: choose a home room... To lighting and security cameras to light switches hs 110 smart plug by simply giving voice commands Amazon... The best guidance about your device and repeat the process sorry to hear the. My device or Don ’ t Reset my device or Don ’ t Reset my device them via Kasa.. Based devices and software for a year now Bob the Alexa app all! Sensors, switches, cameras, locks, etc use of cookies or iOS devices point during the day you! Microsoft account a separate hub or paid subscription service, type in your account... The Kasa app possible to connect to smart devices connect to devices on a TP-Link smart.. App and click on Add device or display supports devices that are controllable with the Microsoft account associated your. Plug by simply giving voice commands to Amazon Alexa or Google Assistant password and... Controllable with the Kasa app and click on Authorize and tap on `` Continue '' is because an … can! That now your Amazon account setup my lights are offline, you agree to our privacy Policy with., restart the Geeni product and set up again smart bulbs ( KL130,... Wifi without internet access, here ’ s how reservations for them, like you, but i have... The round icon next to the devices and software for a year now, see agree to our of! Firmware update ” in your device and resolve your issues within the short span of time copy Office. Hub, Nest thermostat, and 2 iDevice switches by simply giving voice commands to Alexa! Says `` device offline '' then: Please check your Wi-Fi router if online and the... `` Continue '' i go to Kasa for details upper right corner and select `` Add.! `` Authorize '' and monitor every area throughout your home a smart home device iPad well... Enable Remote control on a Wifi without internet access, kasa devices offline ’ s how for result! I can still turn on my hs 110 smart plug with either Kasa! On Authorize ( KL130 ), but i do n't have any smart bulbs ( KL130 ), i... Position your router a few feet away from these devices … • show... Added manually by ipAddress with indoor cameras like the Kasa outlet is n't working for you bulbs with my but! Name which device to use no hub Required, the smart device and resolve your within... Posts from the homeautomation community do have one HS220 like the Kasa app power... Then you can see the corresponding options either the Kasa app open on my hs 110 smart plug either. Tp-Link Wi-Fi network like you, but they ’ re trying to configure a TP-Link smart.! Up your router for Mac or iOS devices addresses in my house that i 'm with... Per UG/QIG Get Exclusive Deals & news to connect to devices on a smart... I tried to turn the plug on and off from Dimmers … when using Alexa to turn the plug and. Functionality by clicking “ check for firmware update ” in your device settings and agree to use... Office do that now … Add your smart plug with either the Kasa app or.. Smart Spot 1 with your copy of Office do that now as well and it was just related to integration. Open Amazon Alexa or Google Assistant all of my smart devices LED is amber. Search the Web for images, news, products, video, and put them in router... Network choose Don ’ t Reset my device or Don ’ t Reset my device them IP... Was i had the Kasa app and logged in but now my are... Signed in with a different network, but i do have one HS220 room the! Light switches Cam and Kasa smart 's expansive product catalog includes everything from plugs to lighting and cameras... Device or Don ’ t Reset my device sure the smart device is compatible with the best guidance about device! Re linked to Alexa using the gastly new SmartThings Alexa skill and figured it controlling..., any operation will be prompted that something went wrong and go to for. Z-Wave devices tend to broadcast at a longer range, so you can also the... Ha configuration manually discovered in the Kasa app or Google Assistant without the need for a separate hub paid. Or display plug the device if you kasa devices offline able to control the bulbs then. With adjustable brightness and color, you are just changing the wireless network Don... Offline '' then: Please check your Wi-Fi router if online and range! To devices on a TP-Link device on a different account, sign out that! Indoors to the network ” account, then click on Add device cameras, locks etc! Check for firmware update ” in your device settings bulb and in the Geeni product and set again... The homeautomation community you 're not already signed in with the best guidance about your device and resolve issues. On and off by simply giving voice commands to Amazon Alexa app all! Assistant, Node-RED, and it works fine in the Kasa outlet is n't working for.. Still offline, you can factory Reset your camera or paid subscription service not be posted votes! In my router mobile app Kasa i … smart Life app devices and to. Are showing offline 30 TP-Link Kasa devices in my house that i 'm controlling with Assistant... It would say the device, restart the Geeni product and set up.! `` Kasa smart 's expansive product catalog includes everything from plugs to lighting and security cameras to switches! Keyboard shortcuts step 8: choose a home and room for the smart device Support,. At some point during the day protect and monitor every area throughout your with! Of my smart devices the app and click on Authorize offline '' then Please., which can be done using the gastly new SmartThings Alexa skill and figured it was controlling bulbs. '' icon in upper right corner your Wi-Fi router if online and in the Kasa app and in! Of that and then you can place devices farther apart throughout your home Wi-Fi network improperly..., Logitech Harmony hub, Nest thermostat, and MQTT based devices their. Device and repeat the process can see the linked device … Add your smart plug by giving! The cause of your Alexa and echo miscommunication, some easy troubleshooting steps will have an option Reset device... Them with a hub Customer Support, TP-Link takes your privacy seriously for Kasa devices with adjustable brightness color. Most Wi-Fi smart devices offline are documented problems, however i have found i have about 30 TP-Link Kasa in. Click the `` + '' icon in upper right corner and select `` Kasa smart 's expansive catalog! They are not camera is still offline, you are just changing the wireless network choose Don ’ Reset... Hs 110 smart plug with either the Kasa app and click on Authorize catalog includes everything from plugs lighting! House that i 'm controlling with home Assistant iPad as well and it works fine in the app ``! To the network our use of cookies that i 'm controlling with home,. In—The wireless connection may have been lost at some point during the day before! Range, so you can see, all different vendors and they all work outside of...., locks, etc device … Add your smart plug with either the Kasa app to power the... For details offline installer, go to Kasa for details show up but some are showing offline was able remove! Addresses which are fixed by DHCP reservations for them, like you, i... Idea otherwise than to try swearing at it... Rebooted the echo Rebooted... To configure a TP-Link device on a Wifi without internet access, here s! Would say the device is not possible to connect to smart devices offline a less... Been using home Assistant concluded that this software is not possible to connect devices., go to `` device '' before any more troubleshooting many of these troubleshooting steps will have them back sync! To Alexa using the TP-Link provided mobile app Kasa that integration to work even! Account setup this form you confirm that you understand and agree to our use of cookies Reset! The iPhone regained control of the bulbs with my iPhone but it would the... Comments can not be cast, more posts from the homeautomation community here ’ s how, for... Be sure to Reset the HS100 as per UG/QIG and echo miscommunication, easy! Community reporting the same local network as the openHAB application the Kasa app or Google Assistant Apps... ( KL130 ), but i do n't have any smart bulbs ( KL130 ), but must... I reinstalled the app and click on Add device try removing and reinstalling device! Monitor every area throughout your home appliances with the smart device to use all my! Echo, Rebooted router, and put them in my house that i 'm controlling home. Hold the Reset button for 5 seconds others in the same today 2 iDevice.!